Refunds & Return Policy

📦 Refunds & Returns Policy

At 2 Sweet Peas, we believe that premium quality should be matched with exceptional service. Our policies are designed to give you confidence in your purchase while ensuring every bamboo pajama meets our highest standards.

🔄 Returns

What Can Be Returned?
We accept returns on items that meet the following conditions:

  • In original, unused condition

  • Unworn, unwashed, and undamaged

  • With all original tags and packaging intact

Timeframe:
Returns must be initiated within 15 days of delivery. Please include a valid receipt or order confirmation with your return.

💳 Refund Process

How Is Your Refund Handled?

  • Method: Refunds are issued to the original form of payment. If multiple methods were used, we refund the method that was charged the highest amount.

  • Processing Time: Once we receive your return, please allow up to 10 business days for processing. You’ll receive an email confirmation once approved.

Additional Fees:

  • Customers are responsible for return shipping costs

  • A restocking fee will apply to non-defective returns to help cover handling and processing

🚫 Non-Returnable Items

To maintain quality and hygiene standards, we do not accept returns on the following:

  • Untagged items

  • Worn or washed garments

  • Items with stains or markings (e.g., makeup, deodorant, oils)

  • Discounted or FINAL SALE items

  • Bundle boxes or gift sets

  • Pre-orders (unless defective)

🛠 Defective Items

Your satisfaction means everything to us. If you receive a defective item, please contact us within 3 days of delivery at:
📧 customerservice@2sweetpeas.shop

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the defective item

If approved, we will:

  • Cover return shipping

  • Waive the restocking fee

  • Send a replacement free of charge

Note: Defective claims reported after 3 days may not be eligible.

💬 Additional FAQs

How do I start a return?
Contact our customer care team with your order details. We'll provide instructions to facilitate a seamless return.

Who should I contact with questions?
Email us at customerservice@2sweetpeas.shop. Our team is happy to assist!

What if my return doesn’t meet the eligibility criteria?
Our system will flag any issues. A member of our concierge team will contact you with personalized guidance.

What if I used multiple payment methods?
The refund will go to the payment method that was charged the highest amount.

💛 Final Thoughts

We’re committed to upholding the quality and sustainability that define our brand. Our return policy is crafted to protect our high standards while giving you peace of mind. Thank you for being part of the 2 Sweet Peas family.